Your privacy matters to us

The privacy of our patients is important to us. We will always respect your privacy. For us to provide you with the best possible care, it is important that you trust us and share with us all the necessary information to enable us to diagnoise and best treat you.

All of our staff follow privacy principles that enable us to protect your privacy. These principles set standards for how we handle your personal information.

 What information is collected?

In the course of providing treatment, this practice collects health and related information about you that we consider sensitive.

Our practice has a policy that covers how your health information is collected, used, stored, disclosed and accessed.

Our practice only collects information that is necessary to provide a quality health service. In the course of providing this service, we may disclose information to your treating doctor and other health service providers from whom you are currently receiving treatment. In accordance with privacy legislation, you are entitled to access any information that we hold about you. The practice may charge reasonable costs for the provision of this information and it may take time to prepare files for release.

What happens to my information?

We release some health and billing information to health insurers, third party insurers, and workers compensation authorities in order to meet their requirements for claim assessment and payment.

Your physiotherapist will discuss the information with you and will limit this release if you require. If you ask us to withold certain information, this may have an impact on your insurance claim.

The practice will only release additional information to other parties, including insurance companies, if you provide permission for the information to be released.

Information quality

Our goal is to ensure that your information is accuate, complete and up-to-date. To assist us with this, please contact us if any of your details change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information.

Federal Privacy Act

For information on the Federal Privacy Act, you are encouraged to contact the Office of the Federal Privacy Commissioner.
Website: www.privacy.gov.au
Telephone: 1300 363 992
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

This practice complies with both state and federal privacy legislation.